Privacy Policy
1. General Provisions
This Privacy Policy outlines how our website, operating in the United Arab Emirates (UAE), collects, processes, stores, and protects personal data in compliance with applicable laws of the UAE and international regulations, including the General Data Protection Regulation (GDPR) principles where relevant. Our website is committed to safeguarding the privacy of its users and ensuring transparency regarding the use of personal data. By accessing and using our services, users agree to the practices described in this policy, which is designed to provide clarity and security. This Privacy Policy applies to all visitors, customers, and registered users of our site.
2. Information We Collect
We may collect personal information directly provided by users, such as names, email addresses, mobile numbers, payment details, and account information. Additionally, we may collect technical information, including IP addresses, browser type, device identifiers, and browsing activity on our website. We also collect usage information related to mobile data packages, internet subscriptions, and user preferences. This information is gathered through registration forms, service usage, cookies, and other tracking technologies to provide a secure and optimized user experience.
3. How We Use Information
The information collected is used for multiple purposes, including service provision, account management, billing, and customer support. We use personal data to process payments, improve our services, ensure technical functionality, and enhance user experiences. Information may also be used for compliance with legal obligations, prevention of fraud, network security, and providing tailored marketing communications if the user has consented. Our website ensures that personal information is used only for legitimate business purposes aligned with UAE law and GDPR standards.
4. Data Protection and Retention Period
Our site implements advanced technical and organizational measures to ensure the confidentiality and security of collected personal data. These measures include data encryption, restricted access controls, firewalls, and regular system monitoring. Data is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless longer retention is required by applicable laws. After the retention period, personal data will be securely deleted or anonymized to prevent unauthorized access or misuse.
5. Sharing Information with Third Parties
Personal data will not be sold, leased, or traded to third parties under any circumstances. However, we may share information with trusted partners, service providers, or affiliates strictly for purposes such as billing, network maintenance, fraud prevention, and customer service. Third-party entities are contractually bound to respect data confidentiality and comply with data protection standards applicable in the UAE. Where international transfers are necessary, they will be carried out in compliance with international data protection frameworks and the UAE’s legal requirements.
6. Use of Cookies
Our website uses cookies and similar technologies to improve navigation, monitor site performance, analyze usage patterns, and provide personalized experiences. Cookies help us understand user behavior and preferences, allowing us to enhance the quality of our services. By using our site, users consent to the placement of cookies on their devices. Users have the right to disable cookies through their browser settings, though this may affect certain functionalities of the website. Detailed information about cookies is available in our separate Cookie Policy.
7. User Rights
Users have specific rights concerning their personal data under applicable laws, including the right to access, correct, update, or delete personal data held by us. Users may also restrict processing, object to data use for marketing purposes, or request data portability where technically feasible. Requests related to personal data must be submitted through our official communication channels. We commit to processing such requests in a timely and compliant manner in accordance with UAE data protection regulations and GDPR principles.
8. Changes to the Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in technology, legal requirements, or our business practices. Updates will be published on this page with a revised effective date. Users are encouraged to review the Privacy Policy periodically to remain informed of how their data is managed. Continued use of our services after the publication of changes constitutes acceptance of the revised Privacy Policy.
9. User Consent
By using our website and services, users consent to the collection, processing, and use of their personal data in accordance with this Privacy Policy. If users do not agree with any provisions, they should discontinue use of the site. Consent may be withdrawn at any time, subject to legal or contractual obligations. Withdrawal of consent may impact the ability to access certain services. Our website ensures all data handling is lawful, transparent, and aligned with user rights.
🏢 DataMax
📍 Al Moosa Tower 1, Sheikh Zayed Road, Trade Centre, Dubai, UAE
📞 +971 4 584 4302